ISO 10002:2018 Customer Satisfaction Management System
ISO 10002:2018 Customer Satisfaction Quality Management System can be used as an effective tool to measure customer satisfaction and/or dissatisfaction of organizations, manage complaints that may occur, create a perfect customer relationship management, and ensure employee awareness on customer satisfaction management.
The cost of retaining existing customers is many times more expensive than creating new customers. Organizations that experience customer loss should make greater efforts to restore their damaged reputation. This means more material and moral losses. In addition, no organization wants to experience loss of customers, and in determining the needs of customers and protecting their brands, organizations have a high level of infrastructure thanks to ISO 10002:2018 Customer Satisfaction Quality Management System.
ISO 10002:2018 Customer Satisfaction The Quality Management System standard is a management standard related to the establishment, handling, examination and management of the customer complaint system. It provides organizations with information on how customer complaints should be handled and provides an infrastructure.
The most widely used ISO 10002 Customer Satisfaction Quality Management System Standard was revised in July 2018 considering the developments in the business world and technological changes. The ISO 10002 standard is now in use with the 2018 version.
Who can apply?
It can be applied to organizations of all sizes who want to measure the satisfaction and / or dissatisfaction of their customers, to prevent and / or manage complaints effectively, to create an excellent customer relationship management, to ensure employee awareness on customer satisfaction management.
Benefits to Your Organization
* Protection of existing customers,
* Stop the loss of bad reputation,
* Ensuring awareness within the documented system and organization for complaint management,
* Establishing institutional memory with recorded data,
* Development of internal communication and relations,
* Customer oriented approach,
* Continuous growth and improvement,
* And finally;
You can use your ISO 10002:2018 Customer Satisfaction Quality Management System certificate in order to increase your brand value and reputation.